Poor communication is ‘biggest roadblock’ to project success

by PM Today Staff / 4/6/2018 5:20:35 PM

Poor communication is the biggest barrier to project success, new research from Clarizen, the global leader in collaborative work management software, has revealed.

Close to 40% of respondents to the study identify communication as one of the biggest challenges they need to overcome – ahead of organizational change (36%) and budget (25%).

The survey, which gathered responses from more than 700 project management officials at enterprises around the world, shows that other obstacles to success include lack of project visibility (18%) and task tracking (17%). More than two-thirds of the respondents work for companies with at least 1,000 employees, with 43% having workforces numbering at least 10,000.

David Goulden, Product Director at Clarizen, said: “The findings highlight the need for businesses to equip employees with tools that place communication in context with tasks, resourcing, deadlines and other business imperatives, while providing capability to monitor progress, align goals and meet objectives. This enables a level of collaboration that keeps projects on track, on budget and on time.”

The research also reveals that communication and collaboration between employees working from different locations and time zones is a problem for enterprises, with fewer than 40% of respondents saying their organization was fully effective at enabling team members across different departments or locations to cooperate and keep in touch – and 6% say they are “not effective at all”.

“The results demonstrate the fact that, despite the widespread use of chat apps such as Slack, organizations are struggling to nurture effective collaboration between dispersed teams,” Goulden said. “Communication that fosters true collaboration is at the heart of successful teamwork that boosts productivity and enables teams to meet shared goals. Enterprises need to find ways to tie communication to work on a day-to-day basis.”

Some 18% of respondents spend from a quarter to half of their workweek on status meetings and nearly half (48%) spend up to a quarter. The research highlights a “touch-base” culture taking hold in the modern workplace, which is characterised by numerous meetings that detract from actual work by forcing them to provide project updates throughout the workweek. 

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