Many of today’s leading companies are subscribing to SaaS, or Software as a Service, for several reasons. Usually, it is because of cost but almost equally as often it would be the support offered by the hosting SaaS developer, since the cost of just one program a business uses could cost in the thousands of dollars and customer support is often non-existent, at least it seems that way.
Imagine working with a team of over a dozen individuals who are having the same issues with software their company bought and installed on their internal server. Everything can be called to a literal stop while the IT team tries repeatedly to contact the software developer for customer support. Sometimes the wait entails two or more days for a call back and that is beyond frustrating.
For this reason, and often this reason alone, more and more companies are subscribing to SaaS because the response is often immediate, especially with regard to industry-specific software.
If your company is working with one or more SaaS programs, these four internal services and tools are of utmost importance.
1. IT Support Team
Although the board of directors or a company’s owner/manager will have the final say on any software that is being considered, they are often dependent upon input from their internal IT team. These would be the techies who assess any new software or SaaS platforms before giving their input on whether or not that particular software is of value to the company.
These would also be the first line of defense when employees have questions about any programs they are currently running, whether inhouse or remotely. Before making any SaaS platform or local program available to the entire workforce, the IT team would be well trained in all the nuances, no matter how small. Once again, this is your first line of defense, so these are the experts your staff depends on.
2. Remote Access
During the Covid pandemic, many employers allowed their employees to work from home, and have continued to allow this even though the lockdowns have ended. However, due to this there is often a need for employees to achieve remote access to a company’s servers. This is where the Remote Access app comes in. In fact, TSplus Remote Access is the ideal alternative to Microsoft RDS or Citrix.
The Remote Access tool enables users to seamlessly access Windows based applications from whatever device they are using – be it a smartphone, tablet, Windows PC or a Mac. The whole process is fully secure with all communications highly encrypted. It’s a fantastic tool for businesses of all sizes and one that has streamlined remote working. Furthermore, it saves companies money as it eliminates the need to purchase expensive alternatives to what employees are already used to.
3. Internal Email Client
There may also be times when a worker has a general question about a SaaS platform they are using, but nothing demanding immediate attention. These would be the kinds of internal communications best suited to email.
Quite often these are the kinds of questions that lead the IT team to further research better ways of doing things. Once they have found one or more solutions, they can answer that question via email. Equally as often, it leads to an awareness that further training is necessary.
4. Training
This is another amazing feature of a platform like TS Remote Access. It is quite possible to have training sessions without taking people away from their desks. A connection can be established with each and every worker using a specific SaaS platform, and this is where the IT team takes over.
They can begin walking everyone through various screens and processes because they have a simultaneous connect to each and every computer. It’s just one more way that remote access can save a company time and money. Training sessions are faster and easier without the need to set up a conference room to hold that training in.
Your Bottom Line
In the end, any process you can streamline is both cost and time effective. This goes for training as well as IT support. Bear in mind that old cliché that “Time is money,” and thus in the world of business there is none to waste. Any time you can save time for your company, you are also saving money. This means that any tool or service you can provide for your workforce that saves time, also saves money and in the end, add significantly to your bottom line.
By making your IT support team immediately available to groups of employees concurrently, you are saving invaluable time and money. With remote access to all those computers, just think of the time saved when training or diagnosing issues and you have advances in technology and amazing platforms like remote access to thank for it.
